We want you to be happy with your purchase. If for any reason you’re not completely satisfied, you may request a return within 14 days of receiving your item. Please note that custom products and prints to order are non-returnable.
How to Return
To start a return, please contact us within 14 days of receiving your order. We’ll guide you through the process, but you will be responsible for the return shipping costs.
Return Conditions
- Items must be returned in the same condition as dispatched.
- All original packaging and shipping materials must be included and intact.
- Items that are damaged, used, or returned without original packaging may be subject to a partial refund at our discretion.
Refunds
Once we receive and inspect the returned item, we will issue a refund – minus any applicable deductions – to your original payment method (credit/debit card or account used at purchase) within 7 business days.
Return Address
All returns should be sent to:
The Shop
Summerland Place
Minehead
TA24 5BT
Tel: 01643 25 25 25
We recommend using a tracked service, as we cannot be held responsible for items lost in return transit.
Once we receive and inspect the returned item, we will issue a refund (minus any applicable deductions) to your original payment method within 14 business days.